Thank you for choosing Primo Enterprises! We strive to ensure that your products arrive safely and on time. Please read our shipping policy below, which includes details on processing times, shipping rates, and delivery options.
Order Processing Times:
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. Once your order has been processed, you will receive a notification when it ships. Please note, during high-volume periods or due to postal service delays, processing times may be longer, but we will always keep you informed.
Domestic Shipping Rates & Estimates:
We offer reliable domestic shipping within India, and shipping charges are calculated based on the weight and size of your order. Shipping rates will be displayed at checkout. Here’s a breakdown of what you can expect:
- Standard Shipping (for small items like accessories or wax): ₹150 – ₹250
- Standard Shipping (for skateboards and heavier items): ₹250 – ₹500
- Express Shipping (faster delivery): ₹350 – ₹700
- Premium Shipping (for same-day or next-day delivery): ₹500 – ₹900
Estimated Delivery Times for Domestic Shipping:
| Shipping Option | Estimated Delivery Time | Price Range |
|---|---|---|
| Standard Shipping | 4–7 business days | ₹50 – ₹500 |
| Express Shipping | 1–2 business days | ₹150 – ₹500 |
| Premium Shipping | Same-day/Next-day | ₹300 – ₹700 |
Local Delivery & In-Store Pickup:
If you’re in our local area, we offer free local delivery for orders over ₹1,500 within [area]. For orders below ₹1,500, there will be a delivery charge of ₹100.
Deliveries are made from 10:00 AM to 5:00 PM, Monday to Friday. We’ll notify you of our arrival via text on the day of delivery, using the phone number you provided at checkout.
We also offer free local pickup at our location. After placing your order and selecting local pickup, your order will be ready within 3 to 5 business days. We’ll send you an email to notify you when it’s ready.
International Shipping:
We offer international shipping to select countries. Shipping costs and estimated delivery times for international orders will vary depending on the destination. Shipping rates will be displayed at checkout, but here’s a general idea:
- Standard International Shipping: ₹500 – ₹2,500
- Express International Shipping: ₹2,000 – ₹5,000
- Premium International Shipping: ₹5,000 – ₹10,000+
Estimated Delivery Times for International Shipping:
| Shipping Option | Estimated Delivery Time | Price Range |
|---|---|---|
| Standard Shipping | 8–20 business days | ₹500 – ₹2,500 |
| Express Shipping | 3–7 business days | ₹2,000 – ₹5,000 |
| Premium Shipping | 3–5 business days | ₹5,000 – ₹10,000 |
Important Note on Customs:
International orders may be subject to customs duties and taxes (including VAT), which are incurred once your shipment reaches your destination country. These charges are the responsibility of the customer and are not covered by Primo Enterprises.