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Last Updated: [January, 2025]

At Primo Skate Co., we strive to provide high-quality skate products. If you are not satisfied with your purchase, we’re here to help.

1. Returns

• We accept returns only for unused and unopened products within 7 days of delivery.
• Items must be in their original packaging, unused, and in resellable condition.
• Customers are responsible for return shipping costs unless the product is defective or incorrect.
• To initiate a return, email us at with your order details.

Non-returnable items:

• Used, worn, or damaged skateboards and parts
• Custom or limited-edition products
• Wax, grip tape, and consumable items

2. Refunds

• Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, refunds will be processed within 7 -10 business days to the original payment method.
• Shipping costs are non-refundable unless the return is due to our error.

3. Exchanges

• We only replace items if they are defective or damaged upon arrival.
• If you need an exchange, email us at primosk8.hyd@gmail.com within 48 hours of receiving your order.

4. Order Cancellations

• Orders can be canceled within 12 hours of purchase if they have not been shipped.
• Once an order is shipped, it cannot be canceled.

5. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos.
• We will send a replacement or issue a full refund at no extra cost to you.

Need Help?

For any refund, return, or exchange requests, reach out to us at:
📩 Email: primosk8.hyd@gmail.com
📞 Phone: +91 7093102225